Terms and Conditions
1. Information about us
www.wearehumancollective.com is a site operated by Human Collective Limited (Human Collective, we, us, our). 18 Westland square, Pearse street, Dublin 2, D02 F751 Business Registration number 692664
2. Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
3. Contract for Sale
The description of the items and delivery are set out on the order page. The advertising of items and services on this site is an 'invitation to treat'. That means your order is an offer and not a contract of sale. You will receive a ‘confirmation of order’ email from us this is not a binding contract of sale. Orders shall be accepted at our sole discretion but are normally accepted once the dispatch confirmation has been dispatched to you – at which point we will have checked that the order can be satisfied and that the prices are correct. Please keep your "confirmation of order" e-mail for your records.
Only one discount code may be applied to each order. Discount codes are not accepted on Gift Cards or Vouchers.
In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
These terms and conditions cannot be varied except by changes made by Human Collective on the site, which we may make from time to time. Changes to these terms and conditions cannot be made retrospectively. You will only own the items you purchase once they have been signed for on delivery or collected by you and when we have received cleared payment for them in full. Until that time we will retain title to the items. It is a strict condition of supply that any items sold are not offered for resale.
4. Stock availability
Unfortunately, our website does not update in real time and on occasion we will not have the stock to fulfill your order. If products are no longer in stock, we will notify you via email that we are unable to fulfill your order and our customer service will contact you.
Human Collective reserve the right to run online sales and reductions that exclude certain products or lines.
5. Description of Goods
We endeavour to select images for display on the site that are representative of the items being sold. However, each may vary slightly from the images supplied and acceptance of this by the customer is a condition of ordering.
Please see our ‘Delivery Information’ that forms part of these terms and conditions. Delivery times given are indicative only. We will not be held liable for late delivery of items.
Title of the goods transfers to the purchaser once payment has been received and the goods have been signed for on delivery. The person ordering the goods is responsible for:
the accuracy of the delivery address supplied,
being aware as part of these terms and conditions that anyone signing for the goods on receipt at the delivery address denotes receipt of them by the customer and for ensuring that someone is available to receive and sign for the goods. Where a customer has given instructions for the package to be left somewhere if they are not at home then the delivery of the goods as per their instructions denotes receipt of them by the customer. In the case of items being collected from a Post Office the requirements for ID in order to collect a package from the selected sorting office are as per those of the Post Office that handles your post.
the security of any arrangements regarding receipt of any delivery to your specified delivery address,
Where the shipment has not been delivered due to an absence of a signatory at the destination address and the subsequent failure of the customer to collect the package from the nominated pick up location as advised or arranged then, upon receipt and subject to satisfactory inspection of any goods returned to us by the shipper, the cost of the returned items will be refunded to the customer less all costs of shipping and a reasonable handling charge.
7. Free Delivery Service
By accepting our Free Delivery service you agree to the following specific Terms & Conditions:
This service entitles customers to free delivery on all online orders over €100 amount. This offer will be applied automatically at the checkout.
This service applies to the delivery service in Republic of Ireland only.
This service does not include free postal returns.
Human Collective reserves the right to (i) cancel this promotion and (ii) amend these Terms & Conditions at any time without notice.
8. International Shipping
Postal services in the destination country may raise additional postage or delivery charges over and above and outside the knowledge and control of Human Collective and not included in the price of the goods and delivery service sold. It is a condition of placing an order with Human Collective that the purchaser accepts that any such charges raised in the destination country the responsibility of the purchaser, are their cost and it is their responsibility to settle them.
9. Importation, customs and duty (shipments outside of the EU)
It is a condition of placing an order with Human Collective that the person placing the order accepts full responsibility for:
ensuring that the importation of the goods into the country to which they have ordered delivery does not contravene any form of trade restriction or embargo - either national or international.
paying any duty (customs or otherwise), taxes or administration charges raised in the destination country and for complying with any administrative requirements that may arise from the importation of the goods they have ordered.
10. Receipt of goods/goods damaged in transit
All goods are dispatched in secure packaging and are insured in transit. Title in the goods is deemed to have transferred to you when they are delivered to the address provided. It is the purchasers’ responsibility to check for any obvious signs of damage to the package that may have occurred in transit. You should note details of any such damage on the delivery docket, take photographs if appropriate and draw the delivery drivers attention to it as a claim may have to be made against the delivery company if on unpacking the goods you discover that they have been damaged in transit. If this has occurred you should contact us immediately at email@example.com.
11. Your satisfaction
Our overriding wish is for you to be delighted with any purchase you make from us but if you should not be happy we have a returns procedure that you should follow in order to obtain a refund of the cost of the items or a replacement.
12. Exhanges, returns and refunds
EXCHANGES / RETURNS / REFUNDS
All exchange/returns must be postmarked within 14 days of the purchase date. All exchanged/returned items must be in new and unused condition, with all the original tags and labels attached.
To exchange /return an item, please email customer service at firstname.lastname@example.org with your digital receipt (order number).
Please send exchange/ return to :
Human Collective, Unit 24 , St Stephen’s Green Shopping Centre, Dublin 2, D02HX65
Please note, you will be responsible for all exchange/ return shipping charges.
We strongly recommend that you use a trackable method to mail your exchange/return.
Please be advised that shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
After receiving your return and inspecting the condition of your item, we will process your return/exchange.
Once your exchange/return is received and inspected, we will send you an email to notify you that we have received your exchanged/returned item.
Please allow at least 7 days from the receipt of your item to process your return and 3 days for exchange. Refunds may take 5-10 business days to appear on your bank statement, depending on your institution.
The following items cannot be returned or exchanged:
- Gift cards
- Bottles/ Flasks
- Clothing with visible signs of wear or use or without their original tags
- Sale items are FINAL SALE and cannot be returned but can be exchanged (within 14 days with purchase receipt) for a product of equal value
- Clothing purchased as part of a bundle / gift box can be exchanged only within different colour / sizing of the purchased item
If you have any questions concerning our return policy, please contact us at: email@example.com or (+353) 87 434 6558