We want you to be delighted with any purchase you make from us but if you are not happy we have a returns procedure that you should follow in order to obtain a refund of the cost of the items or a replacement. You can return the item(s) within 14 days of purchase following the conditions/return procedure. If you are an EU resident, the EU Consumer Rights Directive provides that you may cancel a Contract at any time within 14 days, beginning on the day after you received the products.
The items need to be returned in their original packaging complete with the dispatch note that accompanied them. On receipt and satisfactory inspection of the returned items we will be happy to replace the product or refund the purchase amount to the account from which the original purchase was made. The cost of postage is not refunded. Please take the following steps:
Send an email to email@example.com stating the original order number, your name, the item(s) being returned and the reason for the return.
All post and return items/clothing should be sent directly to:
Unit 24 St Stephen's Green Shopping Centre,
Republic of Ireland
The cost of postage for returning the item(s) is not refunded.
All returns are your responsibility until they reach us. We recommend you use a tracked postal returns service that insures you for the value of the goods being returned.
Please note that returned items will be checked and verified against any photographic dispatch records prior to any credit being raised. In any event, where applicable, we aim to process refunds within 10 working days of receipt of the returned items. Refunds are processed to the original form of payment used when paying for the order.
If you have a query regarding an online return, please email us at the following firstname.lastname@example.org.